Customer Support

DGme is the official employee portal used by Dollar General employees to access work-related information such as pay stubs, schedules, benefits, tax documents, and personal account settings. While the portal is generally easy to use, employees may occasionally experience login problems, payroll concerns, password issues, or account access errors.

This guide explains how to contact DGme customer support, common issues employees face, and the best ways to get assistance quickly.

What Is DGme Customer Support?

DGme customer support helps current and former Dollar General employees resolve issues related to:

  • DGme login problems
  • Password resets
  • Employee ID recovery
  • Pay stub access
  • W-2 and tax forms
  • Payroll questions
  • Benefits information
  • Account lockouts
  • Technical issues with the employee portal

Employees can contact Dollar General’s HR and support teams through official phone numbers and support channels when self-service options do not solve the problem.

DGme Customer Support Contact Information

HR Support Phone Number

1-855-ASK-DGHR (1-855-275-3447)

This is the primary HR support line for Dollar General employees. It can help with:

  • Employee account issues
  • Password resets
  • Payroll concerns
  • Employment verification
  • Benefits questions

This number has been referenced by Dollar General support resources and employee communications.

Payroll Support

1-800-678-9258

Employees experiencing problems with pay stubs, direct deposits, earnings statements, or payroll records can contact payroll support for assistance.

Corporate Headquarters

Phone: 615-855-4000

Dollar General headquarters may direct employees to the appropriate department if additional assistance is needed.

Common DGme Issues and Solutions

1. Forgot Your Password

If you cannot remember your DGme password:

  1. Visit the DGme login page.
  2. Click the password recovery option.
  3. Verify your identity.
  4. Create a new password.

If the reset process does not work, contact HR support for assistance.

2. Account Locked

Multiple failed login attempts may temporarily lock your account.

To resolve this issue:

  • Wait 15–30 minutes and try again.
  • Ensure Caps Lock is turned off.
  • Contact HR if the account remains locked.

3. Cannot Access Pay Stubs

Employees can usually access pay stubs through the DGme portal or Pay Stub Portal.

If your pay stubs are missing:

  • Verify your login credentials.
  • Try another browser.
  • Contact payroll support if records do not appear.

4. W-2 Form Problems

Current and former employees can retrieve W-2 forms through DGme.

If you cannot find your tax documents:

  • Check the Tax Information section.
  • Verify your mailing address.
  • Contact HR for additional help.

5. Portal Not Loading

If the DGme website is not opening:

  • Clear browser cache and cookies.
  • Disable VPN services.
  • Try a different browser.
  • Check your internet connection.

These steps resolve most portal access issues.

Information to Have Before Contacting Support

To speed up the support process, keep the following information ready:

  • Full name
  • Employee ID (EID)
  • Store number (if applicable)
  • Date of birth
  • Employment dates
  • Last four digits of your Social Security Number

Support representatives may use this information to verify your identity before discussing account details.

Tips for Getting Faster Support

  • Call during normal business hours.
  • Have your employee information ready.
  • Write down any error messages you receive.
  • Use the password recovery tools before contacting support.
  • Check with your store manager for basic account issues.

Many login and account problems can be solved without waiting for HR assistance.

Frequently Asked Questions

How do I contact DGme customer support?

You can contact Dollar General HR at 1-855-ASK-DGHR (275-3447) for assistance with DGme account issues, password resets, and employment-related questions.

What should I do if I forgot my DGme password?

Use the password recovery option on the DGme login page. If the reset process fails, contact HR support.

Can former employees contact DGme support?

Yes. Former Dollar General employees can contact HR or payroll support for help accessing pay stubs and W-2 forms.

Who do I call about payroll problems?

Employees can contact payroll support at 1-800-678-9258 for assistance with pay-related issues.

Why is my DGme account locked?

Accounts may be temporarily locked after several failed login attempts. Waiting a short period or contacting HR can help restore access.

Final Words

DGme customer support is available to help Dollar General employees resolve login issues, recover passwords, access pay stubs, retrieve W-2 forms, and fix payroll-related problems. In most cases, employees can quickly regain access by using the portal’s self-service tools. However, when additional assistance is needed, Dollar General’s HR and payroll support teams are available to provide guidance and account recovery support.